Papers and Presentations
White Papers
Leadership's Role in Performance Improvement by Martin A. Preizler, John B. Martin, Ph.D., and Jim Christensen
Abstract: Even in challenging economic times, smart business leaders invest in the future of their organizations. The best investment you can make is in quality: quality of workers and quality of processes leads to quality products and services that will delight your customers. In this riveting article, written especially for top management and business leaders, learn how implementing quality can transform your organization.
Achieving Performance Excellence: Combining Baldrige and Lean Six Sigma By James Christensen
Abstract: The Baldrige framework and integrated Lean Six Sigma approaches are powerful tools that, when fused, give your organization an unparalleled edge over the competition.
Webinars
The Performance Excellence Journey by James Christensen Topic: Fusing Baldrige and Lean Six Sigma.
Other References on the Subject of Performance Excellence:
Do You Work for ISO or Does ISO Work for You? by Ernani Pires
Topic: Did you ever wonder why ISO 9001 certification has not yet had a tangible impact on your company's overall business performance? Does it feel like you are "working for ISO" as your organization expends a lot of effort and resources in order to avoid trouble with your registrar? If so, consider a holistic approach to managing quality by embracing the guidance given in ISO 9004-have "ISO work for you."
Improving Human Reliability - The Final Frontier by John Evans, Ph.D. and Rohit Ramaswamy,Ph.D.
Topic: Human errors are everywhere. Organizations that successfully address the risk of human error in addition to having a robust process improvement program are less prone to catastrophic failure and the consequences, realize greater efficiencies, and have greater assurance of enhanced success in the market. This is the "final frontier" of organizational excellence.
Making Improvement Work: Using Process Management to Transform Your Performance Improvement Initiative by Rohit Ramaswamy, Ph.D., Michael Bremer, and Brian McKibben
Topic: STAT-A-MATRIX presents a process management approach to help your organization "super charge" your process improvement initiative. If your organization already has a process improvement program, our approach will ensure better focus, alignment, and sustainability. If your organization is starting from scratch, our approach defines a road map for designing an effective process improvement program.
Integrating Lean and Six Sigma Methodologies for Business Excellence By Rohit Romaswamy, Ph.D.
Topic: Do you know how to effectively bridge the gap between Lean and Six Sigma? This white paper describes typical ways in which companies combine Lean and Six Sigma and presents an approach for integration that best captures the philosophy behind the two methods.