IV.B. Process Management

1. Process goals
Describe how process goals are established, monitored, and measured and evaluate their impact on product or service quality. (Evaluate)

2. Process analysis
Use various tools to analyze a process and evaluate its effectiveness on the basis of procedures, work instructions, and other documents. Evaluate the process to identify and relieve bottlenecks, increase capacity, improve throughput, reduce cycle time, and eliminate waste. (Evaluate)

3. Lean tools
Identify and use lean tools such as cycle-time reduction, 5S, just-in-time (JIT), kanban, value stream mapping, single-minute exchange of die (SMED), poke-yoke, kaizen, and overall equipment effectiveness (OEE). (Apply)

4. Theory of constraints (TOC)
Define key concepts of TOC; local vs. system optimization, physical vs. policy constraints, and throughput. Classify constraints in terms of finite resources and increased expectations. (Understand)

Process Management Papers and Presentations
Lean enterprise - the cost of office waste
Process Management Tools

Process Management Links

  • American Productivity and Quality Center (APQC)
    https://www.apqc.org/http://

    APQC (American Productivity & Quality Center) helps organizations work smarter, faster, and with greater confidence. It is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. APQC’s unique structure as a member-based nonprofit makes it a differentiator in the marketplace. APQC partners with more than 500 member organizations worldwide in all industries. With more than 40 years of experience, APQC remains the world’s leader in transforming organizations.


ga(‘set’, ‘&uid’, {{USER_ID}}); // Set the user ID using signed-in user_id.