I.C. Teams and Team Processes

1. Types of teams
Identify different types of teams (e.g., process improvement, self-managed, temporary/ad hoc, work groups, cellular, special project) and their purpose.

2. Stages of team development
Define and describe the classic stages of team development: forming, storming, norming, performing.

3. Team-building techniques

Apply basic team-building steps such as holding an introductory meeting in which team members share information about themselves, using ice-breaker activities to enhance team membership, developing a common vision and agreement on team objectives, identifying and assigning specific roles on the team, etc.

4. Team roles and responsibilities

Define and describe typical roles related to team support and effectiveness (e.g., facilitator, leader, process owner, champion, project manager, contributor, etc.) and responsibilities with regard to various group dynamics, such as recognizing hidden agendas, handling distractions and disruptive behavior, keeping on task, etc.

5. Team performance and evaluation
Evaluate teams in relation to established goals and objectives and determine when, why, and how to reward teams and celebrate their success.

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