III.E. Quality Models and Theories

1. MBNQA Criteria for Performance Excellence
Define and describe how the Malcolm Baldrige National Quality Award (MBNQA) criteria are used as a management model in support of performance excellence.

2. ISO and other third-party standards

Define and describe how ISO Standards can be used to support quality management systems.

3. Other quality methodologies
Describe and differentiate programs such as total quality management (TQM), continuous quality improvement (CQI), six sigma, benchmarking, etc.

4. Quality philosophies
Define and describe the basic methodologies and theories proposed by quality leaders such as Deming, Juran, Crosby, Feigenbaum, Ishikawa, and others.

Quality Models and Theories Papers and Presentations
EFQM Excellence Model review - FAQ’s
EFQM 2010 Key Changes & its Implications for Organizations
Introducing the EFQM Excellence Model 2010
Overview of 14 Excellence Frameworks and Tools
Impact of Business Excellence (BE)/Quality Awards (QA) on Enterprises
Using the Baldrige Criteria and Self-Assessment as Strategic Drivers: A Case Study
Quality Models and Theories Tools

Quality Models and Theories Links

  • Benchmarking

    Joint webinar with the Statistics Division presented by Grace Duffy on 2/7/2018

  • Lean Six Sigma for a Sustainable Future

    This webinar focuses on applying Lean six sigma for achieving a sustainable future. This webinar is for you if you are: • A quality engineer or manager • A lean and/or six sigma expert • A corporate sustainability leader • A faculty member or student in industrial engineering, and environmental studies Tina Agustiady, President and CEO at Agustiady Lean Six Sigma

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